This Privacy Policy outlines how Restrobe Home Inc. (“we”, “us”, “our”) collects, uses, processes, discloses, and retains personal data when you visit or make a purchase from www.restrobehome.com (the “Site”).
As a corporate entity registered in Canada offering retail sleepwear products exclusively to customers within European jurisdictions, we are committed to processing personal data in full accordance with applicable privacy legislation, including the European Union General Data Protection Regulation (EU GDPR), the UK GDPR, and relevant Canadian data protection statutes.
1. Data Controller Identification
For the purposes of applicable data protection legislation, the Data Controller responsible for your personal information is:
- Operating Entity: Restrobe Home Inc.
- Brand Name: restrobehome
- Official Website:www.restrobehome.com
- Registered Corporate Address: Hitchcock Rd, BC, British Columbia V1B 3N8, Canada
- Contact Email: sleepwear@restrobehome.com
- Telephone Support: +1 250-542-1437
- Target Sales Region: Exclusively European Union & European Countries
If you have any questions regarding how your data is handled or wish to exercise your legal privacy rights, please contact our administrative privacy team at the contact details provided above.
2. Categories of Personal Data Collected
We collect and process personal data necessary for fulfilling commercial transactions, operating the Site, and communicating with customers. The information collected includes:
- Contact & Identity Information: Full name, billing address, delivery address, email address, and telephone number.
- Order & Transaction Information: Details regarding sleepwear products purchased, order reference numbers, order history, and payment transaction statuses.
- Technical & Browsing Information: IP address, browser type, device information, time zone settings, and website navigation patterns collected via standard cookies and secure log files.
3. Legal Bases and Purposes of Data Processing
We process personal data based on the following statutory grounds:
- Performance of a Contract: Processing is necessary to manage customer orders, facilitate dispatch, arrange international shipping, process legitimate refunds, and deliver support services.
- Compliance with Legal Obligations: Processing is necessary to fulfill accounting, tax, statutory record-keeping, and corporate reporting requirements.
- Legitimate Interests: Processing is conducted to maintain Site stability, monitor commercial traffic, prevent fraudulent transactions, and preserve overall operational security.
4. Payment Processing with Stripe
Payment transactions conducted on www.restrobehome.com are processed securely through our verified third-party payment service provider, Stripe.
When you make a purchase, payment instrument details (such as credit or debit card details, billing address, and transaction authentication codes) are submitted directly to Stripe via encrypted channels. Restrobe Home Inc. does not collect, store, or view your full payment card details on our local servers.
Stripe processes payment information as an independent or joint processor in accordance with its strict privacy standards, PCI-DSS compliance requirements, and applicable international security practices. You may consult Stripe’s privacy notice directly on their official website for detailed information regarding their data handling mechanisms.
5. Data Disclosure & Cross-Border Transfers
To fulfill your retail orders and maintain operational functionality, we may share relevant personal data with trusted third-party service providers, including:
- Logistics, postal, and courier service providers for dispatch and physical delivery across Europe.
- Technical hosting and IT infrastructure providers.
- Financial and payment processing partners (including Stripe).
As Restrobe Home Inc. is located in Canada, your personal data may be transferred outside the European Economic Area (EEA) and the United Kingdom. Such transfers are conducted in reliance upon appropriate legal transfer mechanisms, such as European adequacy determinations or Standard Contractual Clauses (SCCs), ensuring an adequate level of security and protection for your personal data.
6. Data Retention Period
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, tax, or legal defense requirements.
- Transaction & Order Records: Retained for a minimum period of 7 years following order completion to satisfy statutory tax, auditing, and commercial record-keeping obligations under applicable law.
- Customer Support Inquiries: Retained for up to 24 months from the date of resolution to maintain service quality records and manage potential inquiries.
- Technical Log Data: Retained for up to 12 months for administrative security, system stability, and analytical purposes.
Upon the expiry of the applicable retention periods, personal data is securely deleted, overwritten, or anonymised.
7. Your Statutory Rights
Under European and applicable privacy legislation, subject to statutory limitations, you have the following rights regarding your personal data:
- Right of Access: You may request confirmation of whether we hold personal data concerning you and obtain a copy of such data.
- Right to Rectification: You may request the correction of inaccurate or incomplete personal information.
- Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data where statutory grounds exist and where retention is no longer required by law.
- Right to Restrict or Object to Processing: You may object to data processing conducted on the basis of legitimate interests or request restrictions on certain processing activities.
- Right to Data Portability: You may request the transfer of your provided data to another service provider in a structured, commonly used machine-readable format.
To exercise any of these rights, please contact us at sleepwear@restrobehome.com. We may require verification of your identity before processing such requests. You also maintain the right to lodge a complaint with your local European Data Protection Authority (DPA).
8. Cookies & Analytics
www.restrobehome.com utilizes essential and functional cookies necessary for website operation, shopping basket functionality, and session navigation. Non-essential analytical cookies are only activated with explicit user consent where required by law.
9. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be published directly on this page with an updated effective date.