This Shipping & Delivery Policy sets out the terms and conditions governing the fulfillment, dispatch, transit, and delivery of retail sleepwear orders placed on www.restrobehome.com.

All orders purchased through this Site are processed, managed, and dispatched directly under the operational authority of Restrobe Home Inc.

1. Delivery Destinations & Regional Coverage

Our sales, order fulfillment, and shipping services are dedicated exclusively to retail customers residing within designated European jurisdictions. We do not deliver to destinations outside European regions.

2. Dispatch Location & Corporate Details

All orders are processed and prepared for shipping under our official corporate administration details:

  • Brand Name: restrobehome
  • Official Website: www.restrobehome.com
  • Operating Entity: Restrobe Home Inc.
  • Registered Corporate Address: Hitchcock Rd, BC, British Columbia V1B 3N8, Canada
  • Customer Support Email: sleepwear@restrobehome.com
  • Telephone Support: +1 250-542-1437
  • Target Sales Region: Exclusively European Union & European Countries

3. Logistics Partners & Transit Timelines

To maintain reliable service standards, we collaborate with recognized international postal and courier partners, utilizing priority shipping services provided by DHL, FedEx, and UPS.

  • Order Processing Time: Orders are reviewed, packed, and processed for dispatch within 1 to 2 working days (Monday to Friday, excluding public holidays).
  • Estimated Shipping Time: Standard transit duration for European destinations is estimated between 5 to 12 working days following dispatch.

Please note: Transit times are reasonable estimates provided by carrier networks and may vary slightly during peak seasonal shipping periods or unexpected customs clearance processes.

4. Automated Order Tracking & Key Notifications

To ensure clear visibility over your purchase, our system automatically sends progress updates to the email address provided at checkout at key transit milestones:

  1. Order Dispatch: Notification sent once your shipment is handed over to the courier service, containing your dedicated tracking reference link.
  2. Logistics Hub Arrival: Update issued when your package arrives at regional sorting facilities in Europe.
  3. Local Delivery Assignment: Final notification sent when the package is dispatched for local delivery to your designated delivery address.

5. Delayed Shipments & Carrier Investigations

If your package has not arrived within the standard estimated window of 12 working days, please notify our support team by emailing sleepwear@restrobehome.com.

Upon receiving your notice:

  • We will immediately open a formal enquiry and trace with the courier service to investigate the package location.
  • If the investigation confirms a lost shipment or an unreasonable transit delay, Restrobe Home Inc. will arrange either a full refund to your original payment method or a replacement shipment dispatched at no additional charge.

6. Transfer of Loss & Damage Risk

In strict accordance with European consumer protection laws, the risk of loss, damage, or theft of goods remains entirely with Restrobe Home Inc. until the physical item is delivered to and received by you (or an authorized third party designated by you) at the specified delivery address. Risk does not transfer upon handover to the postal or carrier provider.

7. Address Accuracy & Delivery Responsibilities

Customers are responsible for ensuring that all recipient details, delivery addresses, and contact numbers provided at checkout are correct and complete.

If a delivery fails or is returned to us due to an incorrect address provided at the time of purchase, our customer support team will contact you to confirm correct details before arranging re-dispatch.

8. Contact Information

For any enquiries regarding order fulfillment, dispatch statuses, or shipping tracking, please contact our administrative support team:

  • Brand Name: restrobehome
  • Official Website: www.restrobehome.com
  • Operating Entity: Restrobe Home Inc.
  • Registered Corporate Address: Hitchcock Rd, BC, British Columbia V1B 3N8, Canada
  • Target Sales Region: Exclusively European Union & European Countries
  • Customer Support Email: sleepwear@restrobehome.com
  • Telephone Support: +1 250-542-1437
  • Support Working Hours: Monday to Friday, 09:00 – 17:00 (EST)