This Refund & Return Policy details the rights, procedures, and conditions governing order cancellations, returns, and refunds for retail sleepwear purchases made on www.restrobehome.com. All operations are managed directly by BAMBI & BIRDIE KIDS LTD.

We are committed to full compliance with applicable consumer protection legislation, including the European Union Consumer Rights Directive and relevant statutory trade laws.

1. Statutory Right of Withdrawal (14-Day Return Policy)

In accordance with European consumer protection legislation, retail customers residing within European jurisdictions possess a statutory 14-day Right of Withdrawal.

  • Cooling-Off Window: You have the right to cancel or withdraw from your purchase contract within 14 days from the date on which you (or a third party designated by you) physically take possession of the goods.
  • Notification Requirement: To exercise your right of withdrawal, you must notify our customer support team in writing by emailing sleepwear@restrobehome.com before the 14-day period expires.
  • Return Authorization & Conditions: Upon receipt of your notice, our team will issue return instructions. Returned items must be unused, unwashed, in their original condition, and accompanied by original packaging and product tags.
  • Return Shipping Address: For authorized returns within European jurisdictions, items must be dispatched to our designated administrative receiving address:
    • Returns Address: 19055 34A Ave, Unit 111, Surrey, B.C. V3Z 0P6, Canada
    • (Please note: Prior written confirmation from customer support is required before posting any returned items to ensure prompt processing).

2. Damaged, Defective, or Discrepant Goods

We inspect all orders carefully before dispatch. However, if your item arrives damaged, defective, or incorrect upon delivery, you are entitled to a swift resolution without the hassle of returning the physical item.

  • Simplified Claims Process: Contact our customer service team at sleepwear@restrobehome.com within 14 days of receiving your parcel.
  • Required Evidence: Please provide your order reference number alongside clear photographic evidence demonstrating the damage, defect, or item discrepancy.
  • Resolution: Upon review and verification of the submitted photos, BAMBI & BIRDIE KIDS LTD. will issue a full refund or dispatch a replacement order free of charge, without requiring you to ship the damaged item back to us.

3. Order Transit Times & Delivery Delays

Our shipping operations serve European destinations exclusively, collaborating with recognized international priority courier partners, including DHL, FedEx, and UPS.

  • Transit Timelines: Standard delivery across European destinations typically requires 5 to 12 working days following order dispatch.
  • Automated Tracking Updates: To ensure complete transparency, automated tracking emails are sent to the email address provided at checkout at key milestones, including order dispatch, arrival at regional logistics sorting centers, and final local courier delivery assignment.
  • Delayed Shipments: If your parcel has not arrived within the estimated timeframe of 12 working days, please contact sleepwear@restrobehome.com. We will immediately initiate a formal trace and investigation with the courier service. Following the investigation, we will issue a full refund or send a replacement shipment based on the outcome.

4. Refund Processing & Payment Methods

Once a refund is approved (whether arising from statutory withdrawal, carrier delivery delay, or verified product damage):

  • Processing Timeframe: Refunds will be credited back to your original method of payment within 5 to 10 working days following approval or physical inspection of returned goods.
  • Supported Payment Methods: All transactions and refunds are processed securely via the original payment facility used at checkout (including Stripe). Approved payment methods include:
    • Credit and Debit Cards: Visa, Mastercard, and American Express
    • Digital Wallets & Mobile Payments: Apple Pay, Google Pay, and authorized digital wallet solutions.

5. Corporate Contact Details

For all enquiries regarding cancellations, returns, refunds, or delivery issues, please contact our dedicated administrative support team:

  • Brand Name: restrobehome
  • Official Website: www.restrobehome.com
  • Operating Entity: BAMBI & BIRDIE KIDS LTD.
  • Registered Corporate Address: 19055 34A Ave, Unit 111, Surrey, B.C. V3Z 0P6, Canada
  • Target Sales Region: Exclusively European Union & European Countries
  • Customer Support Email: sleepwear@restrobehome.com
  • Telephone Support: +1 604-532-3724
  • Support Working Hours: Monday to Friday, 09:00 – 17:00 (EST)